Responsible Gaming

Responsible gaming means approaching online gambling as a form of entertainment, not a way to make money or solve financial problems. At Heaps Of Wins Casino (Heaps Of Wins Casino, operated via heapsofbet-au.com), we encourage all players to make informed, conscious decisions, to set clear personal limits, and to stop playing as soon as gambling stops being fun.

We recognise that gambling can create financial and emotional harm, especially in an offshore, unregulated environment. Although Heaps Of Wins Casino is not licensed in Australia and operates in a legal grey area for Australian residents, our support team is available 24/7 via live chat and email at [email protected] to assist with self-exclusion requests, concerns about play, and access to professional help resources.

Risk Awareness

Gambling involves significant financial risk, especially with offshore operators that are not supervised by Australian regulators. Before you deposit or play at Heaps Of Wins Casino on heapsofbet-au.com, consider the following signs that gambling may be becoming harmful:

• Increasing time and frequency: You gamble more often or for longer sessions than you originally planned, or you feel restless or irritable when you try to cut down.
• Chasing losses: You return to play to "win back" money you have lost, or you increase your bet sizes after losses to try to recover quickly.
• Preoccupation with gambling: You frequently think about the casino when you are not playing, plan your day around gambling, or check promotions constantly.
• Financial strain: You use money needed for bills, rent, food, or debts; you borrow or use credit (including cards, crypto, or vouchers) to fund gambling; international fees and delays from offshore transactions add pressure.
• Hiding behaviour: You lie to family or friends about how much you play, how much you spend, or the debt created by gambling.
• Emotional impact: You feel guilt, anxiety, depression, or loss of control linked to gambling, yet continue playing.
• Legal and regulatory risk: As an Australian resident playing at an offshore, unlicensed casino, you have no access to Australian regulatory protection or independent dispute resolution, and the site may be blocked by the Australian Communications and Media Authority (ACMA) without notice.

Self-check: Is my gambling still under control?

Ask yourself the questions below. If you answer "yes" to several, we strongly recommend you seek professional help and consider self-exclusion:

• Do I spend more money or time gambling than I can comfortably afford to lose?
• Have I tried to cut down or stop gambling and found that I could not?
• Do I gamble when I feel stressed, sad, or to escape from problems?
• Have I ever borrowed money, sold belongings, or used credit cards or crypto specifically to gamble?
• Have friends or family expressed concern about my gambling behaviour?
• Do I hide statements, delete emails, or conceal transactions from others?
• Would losing access to Heaps Of Wins Casino or heapsofbet-au.com suddenly (for example due to ACMA blocking) cause serious financial or emotional distress?

If these questions raise concerns for you, please consider the support resources listed below and contact our team at [email protected] or via live chat to discuss self-exclusion.

Limits & Tools

Setting clear financial and time boundaries before you start playing is one of the most effective ways to reduce harm. At this time, Heaps Of Wins Casino does not provide automated in-account tools (such as deposit limits, time-out buttons, or session timers) on the heapsofbet-au.com player dashboard. This reflects the offshore, unregulated status of the operator and means you must rely on your own controls and external tools.

Managing deposit limits (practical guidance)

• Create a strict gambling budget: Decide on a fixed maximum amount per day, week, and month that you can afford to lose (for example: AUD 50 per day, AUD 150 per week, AUD 400 per month). Never use money needed for essential expenses.
• Use your payment provider's controls: Many Australian banks and e-wallets allow you to:
  • Set maximum daily or weekly spending limits on cards.
  • Block or restrict transactions to gambling merchants and offshore MCC codes.
  Contact your bank or card issuer and ask how to:
  • Set a lower transaction limit for international or online purchases.
  • Block or flag transactions to gambling-related merchants.
• Track your play manually: Keep a written log (or spreadsheet) of every deposit and withdrawal at heapsofbet-au.com, and stop immediately once your daily, weekly, or monthly amount is reached.

If Heaps Of Wins Casino introduces automated deposit limit tools on heapsofbet-au.com in the future, the typical process will be:

1. Log in and go to "My Account" or "Responsible Gaming".
2. Select "Deposit Limits" and choose a daily, weekly, and monthly limit.
3. Enter specific amounts (for example: 50 / 150 / 400 AUD) that reflect what you can afford to lose.
4. Confirm the change; increases would normally only take effect after a cooling-off period (e.g. 24 hours), while decreases apply immediately.

Time and session limits

There are currently no in-game or account-based session timers on heapsofbet-au.com. To control your time, we recommend:

• Decide in advance how long you will play (e.g. 30 - 60 minutes) and set an alarm or timer on your phone.
• Take a break of at least 15 minutes for every 60 minutes of play. Step away from your device completely.
• Use third-party apps or operating system tools (such as screen-time limits or website blockers) to limit access to casino sites after a set period.

Taking a short break ("Time-Out")

While there is no one-click "Time-Out" button on Heaps Of Wins Casino, you can request a brief cooling-off period by contacting support:

1. Contact live chat on heapsofbet-au.com or email [email protected].
2. State clearly that you want a short-term break from gambling and specify the period (for example: 24, 48, or 72 hours).
3. Ask support to confirm in writing (via email) when the time-out starts and ends, and whether deposits and play will be blocked during this period.

Even if technical restrictions are limited, we recommend you log out, uninstall casino apps, and use blocking tools (such as Gamban or BetBlocker) during your chosen break.

Self-Exclusion

If you feel your gambling is out of control, self-exclusion is a strong protective step. Self-exclusion means asking Heaps Of Wins Casino to block your access to your account on heapsofbet-au.com for a defined period or permanently, so that you cannot continue to gamble.

How to request self-exclusion (6 months to lifetime)

1. Prepare your details: Have your full name, registered email address, approximate date of registration, and any other Inclave-linked usernames ready.
2. Send a written request: Email [email protected] from your registered email address with the subject line "Self-Exclusion Request". Alternatively, you may start with live chat and ask to be self-excluded, then request written confirmation by email.
3. Specify the period: Clearly state how long you want to be excluded for. Typical minimum periods are:
   • 6 months
   • 1 year
   • 5 years
   • Lifetime (permanent exclusion)
   For serious problems, we strongly encourage a minimum of 6 months or permanent exclusion.
4. Confirm your understanding: In your message, confirm that you understand:
   • Your account will be closed for the chosen period.
   • You must not attempt to open new accounts or circumvent the exclusion.
5. Await confirmation: Support should reply by email confirming that your self-exclusion has been processed, the period applied, and the date it will end (if not permanent).

Scope and important limitations (Inclave network)

• Heaps Of Wins Casino uses the Inclave identity system shared across multiple sister casinos. However, a self-exclusion requested at heapsofbet-au.com may not automatically apply to all other Inclave-linked casinos (for example, other RTG brands in the same network).
• To maximise protection, you should:
  • Ask specifically for self-exclusion to apply to all current and future accounts linked to your Inclave profile and personal details.
  • Manually request self-exclusion at any other gambling sites you use.
  • Use blocking software (Gamban, BetBlocker) and payment blocks from your bank to reduce access to offshore gambling sites.

Consequences of self-exclusion

• Account access: Once the exclusion is in place, you will not be able to log in, deposit, or place bets at heapsofbet-au.com for the duration of the exclusion. Attempts to open new accounts with similar details should be blocked; you must not try to bypass your exclusion.
• Remaining balances: In general, you may request withdrawal of any remaining real-money balance (excluding bonus funds or funds subject to wagering requirements) by contacting [email protected], subject to identity verification and the casino's Terms & Conditions. You should initiate this request as part of your self-exclusion email.
• Bonuses and promotions: Any active or future bonuses and promotional offers will be voided for the duration of the self-exclusion. You should stop opening promotional emails and unsubscribe where possible.
• Reopening the account: Before the end of a fixed-term self-exclusion, Heaps Of Wins Casino should not allow your account to reopen. Once the period has ended, any request to reopen should involve a cooling-off period and a fresh assessment. For lifetime self-exclusion, reopening is not expected and should be treated as permanent.
• No external ADR: Because this casino is not licensed in Australia and no Alternative Dispute Resolution body is identified, disputes about self-exclusion or access to funds must be raised directly with heapsofbet-au.com support. You do not have recourse to Australian regulators for this service.

Support Resources

If gambling is causing harm to you or someone close to you, it is important to seek professional help. The services below are independent from Heaps Of Wins Casino and offer confidential, often free, support.

Local support for players in Australia

• National Gambling Helpline (Australia)
  • Phone: 1800 858 858
  • Website: gamblinghelponline.org.au
  • Hours: 24/7 telephone and online counselling
  • Languages: English, with access to free interpreter services on request
• Gambling Help Online (Australia-wide)
  • Services: Live chat counselling, email support, self-help tools, and forums for people who gamble and affected others.
  • Website: gamblinghelponline.org.au
  • Hours: 24/7 online support
• State and territory services (examples)
  • NSW GambleAware: gambleaware.nsw.gov.au
  • Victoria Gambler's Help: gamblershelp.com.au
  • Queensland Gambling Help: qld.gov.au (search "Gambling Help")

These services are confidential, can often be accessed anonymously, and are independent from heapsofbet-au.com. They can provide counselling, financial advice, and referral to local face-to-face support.

International support organisations

National self-exclusion schemes by country

• United Kingdom - GamStop: UK residents can register for free at gamstop.co.uk to block themselves from licensed UK online gambling sites for 6 months, 1 year, or 5 years.
• Spain - RGIAJ: Spanish residents can join the national Registro General de Interdicciones de Acceso al Juego (RGIAJ) via ordenacionjuego.es to prevent access to licensed Spanish gambling operators.
• Other jurisdictions: Many regulated markets (e.g. Sweden, Denmark, some Canadian provinces) offer centralised self-exclusion schemes for locally licensed operators. Check with your national gambling regulator for current options.

Note: These schemes do not generally cover offshore, unlicensed casinos such as Heaps Of Wins Casino on heapsofbet-au.com. You should combine them with software blockers and direct self-exclusion requests to this and any other offshore sites you use.

Blocking and filtering tools

• Gamban: Paid software that blocks access to thousands of gambling websites and apps across devices. See gamban.com.
• BetBlocker: Free app that allows you to block gambling sites for chosen periods, including long-term blocks. See betblocker.org.
• Bank and card blocks: Many Australian banks allow you to block gambling-related transactions or limit international card use, which can significantly reduce access to offshore sites like heapsofbet-au.com.

These tools are not foolproof but can be powerful additions to self-exclusion and professional support.

Family and friends support resources

• Gambling Help Online Forums (Australia): Dedicated spaces for people harmed by someone else's gambling: gamblinghelponline.org.au/forums.
• GamAnon: Support fellowship for family and friends of people with gambling problems: gam-anon.org.
• Local counselling services: Many community health centres and relationships services offer counselling for affected families; these can often be accessed via a referral from your GP.

All reputable services treat your information confidentially. They may be required to act only if there is a risk of serious harm to you or another person.

Help for Family

Gambling problems rarely affect only the person who gambles. If someone close to you is experiencing harm from gambling at Heaps Of Wins Casino or other sites, you may feel worried, angry, or unsure how to help. Your safety and wellbeing matter too.

How to talk to someone about their gambling

• Choose a calm time and place: Avoid conversations when either of you is angry, intoxicated, or during active gambling sessions.
• Use "I" statements: Focus on how their gambling affects you and the family (e.g. "I feel worried when rent is late because of gambling losses") rather than accusations ("You are irresponsible").
• Be specific: Refer to particular events (missed bills, lies, time spent online) rather than general criticism.
• Avoid ultimatums you cannot keep: Set boundaries where needed (for example, not sharing money or accounts) but avoid threats you are not ready to follow through on.
• Encourage, do not force, support: Offer to help them contact a helpline, attend counselling, or request self-exclusion, but recognise that change must ultimately come from them.

Support options for family and friends

• Contact the National Gambling Helpline (1800 858 858) and specifically ask for support as an affected family member. Counsellors can help you plan conversations, set boundaries, and access local services.
• Use the Gambling Help Online services and forums at gamblinghelponline.org.au, which include sections for partners, parents, and other relatives.
• Explore peer support through GamAnon at gam-anon.org, which lists online and in-person meetings for loved ones of people with gambling issues.

Recommended next steps

• Look after your own finances: Protect joint accounts, limit access to shared funds, and seek free financial counselling where available through Gambling Help services.
• Seek professional mental health support: A GP, psychologist, or counsellor can help you cope with stress, anxiety, or trauma linked to someone else's gambling.
• Encourage self-exclusion and blocking tools: If the person is willing, support them to request self-exclusion from heapsofbet-au.com and to install blocking software and bank gambling blocks.
• Safety first: If you feel unsafe due to conflict or domestic violence, contact local emergency services or crisis lines immediately. Gambling-related stress can escalate other risks.

Operator's Commitment

Heaps Of Wins Casino (Heaps Of Wins Casino), operating via heapsofbet-au.com on the RealTime Gaming (RTG) platform, is an offshore, unlicensed online casino. This means it is not regulated by Australian authorities, and there is no identified Alternative Dispute Resolution (ADR) body. Within these limitations, the operator commits to taking reasonable steps to promote responsible gaming and reduce harm.

Internal measures and risk checks

• Age restriction: The service is intended only for players aged 18 or over. We may request identity and age verification (KYC) documents, including government-issued photo ID and proof of address.
• Account review: While there is no Australian regulatory oversight, we may internally review accounts that show potential risk patterns, such as:
  • Unusually long continuous sessions.
  • Rapid, repeated deposits in short timeframes.
  • Frequent requests to reverse withdrawals or cancel pending payouts.
• Warning and support messages: Where such patterns are identified, we may:
  • Send email or in-account messages reminding you of responsible gambling principles.
  • Provide information about self-exclusion and external support services.
• Self-exclusion handling: We will process self-exclusion requests sent to [email protected] as promptly as reasonably possible and apply them in line with the options described above.

When we may contact you proactively

Support may initiate contact with you if, in our internal assessment, your play appears to show elevated risk. This contact may include:

• Information about responsible gaming, including links to national and international support services.
• Suggestions to take a break, to limit your deposits (via external tools), or to request self-exclusion.
• In serious cases, temporary account restrictions while we clarify your wishes regarding self-exclusion.

Because Heaps Of Wins Casino is not regulated under Australian law and no ADR is in place, these measures are voluntary and internal. They do not replace your responsibility to manage your own gambling and do not guarantee the early detection of harmful behaviour. Nothing in this page constitutes legal or financial advice, and in the event of any conflict, the Terms & Conditions and Privacy Policy of heapsofbet-au.com prevail.

Updates

Responsible gaming practices, legal environments, and the tools available on heapsofbet-au.com may change over time, including in response to enforcement trends by the Australian Communications and Media Authority (ACMA) and developments in the Interactive Gambling Act 2001 and related policy reviews.

• Website notifications: Any material changes to our responsible gaming measures, self-exclusion processes, or available tools will be posted on this page and may be highlighted via banners or pop-ups when you log in.
• Email communication: Where changes significantly affect your rights or options (for example, the introduction of automated deposit limits or new self-exclusion functionalities), we may also notify registered players by email using the address associated with their heapsofbet-au.com account.
• Policy documents: Updates may also be reflected in our Terms & Conditions and Privacy Policy. We encourage you to review these documents regularly.

We recommend that you review this Responsible Gaming page periodically, especially if you are concerned about your gambling behaviour or that of someone close to you.

Last updated: 23 February 2026

Contact & Feedback

If you have concerns about your gambling, wish to request self-exclusion, or want to provide feedback on responsible gaming at Heaps Of Wins Casino, please contact us using the details below.

• Email (Responsible Gaming & Self-Exclusion): [email protected] (available 24/7; please include "Responsible Gaming" or "Self-Exclusion" in the subject line).
• Live chat: Accessible 24/7 directly on heapsofbet-au.com. Initial responses may be automated, with escalation to human agents for responsible gaming issues and self-exclusion requests.
• Phone: No dedicated phone support number is currently available. If a responsible gaming phone line is introduced in future, its details will be published on this page.

Responsible Gaming Feedback and Self-Control Request Form

You may use the form below as a template for contacting us. Submissions will be handled confidentially and used to support you in managing your gambling:

Responsible Gaming Request

Full name:


Registered email address:


Casino username / account ID (if known):


Type of request:
Information about responsible gaming Help with self-assessment of my gambling Request for short-term break / time-out Request for self-exclusion (6+ months or permanent) Support with setting limits / controlling deposits externally Other responsible gaming feedback

Details of your situation and what you would like us to do:


Send request to Responsible Gaming team

If you are in immediate distress or feel at risk of harm, please contact local emergency services or a crisis support line in your area before contacting the casino.